When building this user journey, I designed a structured and intuitive flow to guide users efficiently through the test drive request process. I started by establishing an entry point with a login screen, allowing flexibility for users to proceed with or without an account. Then, I created a logical selection path where users pick a vehicle model and a dealer using a pre-filled map, streamlining their decision-making.

Recognizing variations in vehicle configurations, I incorporated an engine selection step when necessary, ensuring clarity based on the chosen model. To capture user intent, I integrated a detailed form submission phase, making sure all necessary information was collected before confirming the request. I also prioritized user control by enabling modifications at each stage, allowing seamless backtracking and adjustments.

The booking journey begins with a seamless login process, allowing users to sign in via email, social accounts, or continue as guests for a frictionless experience. Returning users benefit from auto-filled details, reducing repetitive data entry and speeding up the process. Once logged in, users select their preferred dealership using an interactive map and search functionality, ensuring they can easily find a convenient location.

Each dealership page provides key details, including address, contact information, and available models, while real-time availability helps users make informed decisions quickly. This approach streamlines access and selection, setting the stage for a smooth booking process.

The summary function in the user journey serves as a final confirmation step, ensuring users have a clear overview of their test drive booking. It displays all key details, including the selected dealership, vehicle model, energy type, date, and time, along with personal information provided during the process. This step reinforces clarity and transparency, allowing users to review, modify, or cancel their booking if needed. Additionally, an instant confirmation message reassures users that their request has been successfully processed, enhancing trust and reducing uncertainty.

Next, users schedule their test drive by selecting a preferred date and time from an interactive calendar with real-time availability. To ensure flexibility, they can choose from available slots or join a waitlist if their desired time is fully booked. After scheduling, they enter their personal details, including name, contact information, and any special requests, with minimal required fields to keep the process quick and efficient.

Finally, they receive instant confirmation via email and SMS, providing a summary of their booking, dealership details, and next steps. Users can also modify or cancel their appointment if needed, ensuring a smooth and transparent experience.

The robust design system now equips Dacia’s internal teams in creating an intuitive user experience across all products. Every design element was organized by succinct components.

My work with Dacia involved harmonizing different design systems across their suite of customer-facing platforms. This product required a unique design to meet its specific needs, yet I aimed for a cohesive visual language across all platforms. This strategy led to a unified user experience, seamlessly blending book a test drive into a singular, coherent look & feel across Dacia’s suite of products.