Filing an incident claim doesn't have to be a hassle. I wanted to simplify the functionalities and overall flow of the product through wireframing. I created low-fidelity wireframes, bringing together all the business constraints, techniques and UX ambitions, made it possible to build a first test prototype. This first construction aimed to test UX hypotheses and allowed me to lead design choices. Some screens were deleted, design system components were created, and each screen matches a specific need. From start to finish, each step of the claim can be done online.

To start go to the Crédit Agricole member portal. Access your account online and choose the type of claim you want to file and follow the instructions. It only takes 10-15 minutes to file a claim!

All that's needed is the approximate date of the incident and basic details of what happened. You can file online if you're involved in a collision like an impact with a pole, tree or fence, or a fender bender. Select your choice and jump to the next screen straight away. One click is all it takes.

There’s a lot to take in, but the user fills informations in an appropriate sequence. I provided percentage informations at each stage of the approval process with a progress bar and dotted steps. It eliminates the uncertainty that customers may experience throughout the traditional claim approval process.

Using the model below, you can select all the areas of your vehicule that have sustained damage, then specify how your vehicle's damage occurred.

Use the documents upload feature to share photos of the damage directly online instead of bringing your car to be assessed in person.

If you’re involved in an accident and want to take care of it fast, file your claim online and view your coverage, deductible and liability information depending on the event that occurred.

Information tips were high on the list of Crédit Agricole Insurance’s priorities for the online claim. These feedback messages answer all the questions they might have before moving to the next screen. I wanted to make the claims experience as easy and stress-free as possible.

You can book an appointment at one of the recommended repair shops for an estimate. Just another way Crédit Agricole insurance can get you back on the road quickly. Filing a claim is that easy. You’ll receive a confirmation, and that’s it. You’re good to go. Take care.

I helped Crédit Agricole Insurance show off their online claim with new custom-built screens and a bespoke icon set. An extensive library of product icons created to help Crédit Agricole visually communicate the power of its platform and what it can offer its potential customers.

Sedan, SUV, pickup truck, motorcycle, box truck, caravan, trailer, tractor, mower... Whatever your favourite pastime, Crédit Agricole Insurance offers an abundance of different services and options depending on vehicle types. And for every vehicle, the online claim is designed to be quick, fair, professional and convenient.

I redesigned and adapted the claim to feel at home on desktop too. Crédit Agricole Insurance wanted their new online claim to be built both for desktop and mobile. I designed responsive and easy-to-update screens. The new claim adapts.