Interactive Voice ResponseActions and notifications
Everything in orderCommunications
made easy
Interactive Voice Response (IVR) applications route the customer to the appropriate agent without missing a beat. IVR bridges the gap between self service and traditional customer service contact channels. It does this by allowing the customer to conveniently connect to a live agent without having to repeat information such as their name, account number, the nature of the call, or any other details needed to resolve their question. This results in significantly reduced call handle times. Visual IVR also allows the customer to see the current hold times or to schedule a call-back at a more convenient time.
Featured projects
I partnered with early-stage startups and large corporations through the years. Take a look at some of my selected case studies.
